Architecture of a Design Team

AreaInsurance, Health, Travel
RoleTeam Lead, Design Manager
My focusesDesign Ops, Delivery Processes, Product Consistency, Team Scaling, Design System
Design workflow

Building the design foundation

I joined QIC team at the earliest stage and built the Mobile design team from the ground up. I set up core design processes, established smooth collaboration between designers, developers, and analysts, and created a workflow that balanced speed and quality. My focus was on building a sustainable design culture that could scale as the product grew.

Specifications and limitations

Key results

Design TTM4 weeks → 2 weeks
Delivery predictability56% → 82%
Design bugs in prod↓ 90%+
Design System adoption50% → 98%
Product screens collage

Scaling leadership

As the product evolved, I transitioned to leading a cross-platform team within the same business stream — shifting from a single-platform focus to a unified design approach across all surfaces we owned.
This shift helped us drive consistency, improve UX across platforms, and establish a shared design language and system tailored to the needs of our stream, while staying aligned with the other streams.

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